Ian W. McCabe

About Ian W. McCabe

Over 17 years’ experience in several Senior Sales and Service Operations management roles, including as Director of Business Development for a high profile pest control company in Western New York, supervising up to 2 direct-reports (Sales) and up to 20 service technicians (Service Operations), overseeing all marketing, sales, and service operations, driving quality, customer satisfaction, compliance, safety, vendor contract management, and more, driving steady YOY growth and annual revenues up to $4.4M ⏵ Over 20 years’ experience in sales and providing uncompromising highest standards of customer service in the pest control, sporting goods, and action sports industries, providing transformational leadership, assisting both internal and external customers in determining the scope of their product/service requirements and preferences, developing and offering intelligent solutions customized to individual needs, assertively negotiating contractual agreements, and resolving issues to their complete satisfaction ⏵ Leads by example and retains quality personnel through sound Team Building concepts, excellent communications, and respected leadership skills, guiding and directing individuals to maximize productivity and personal potential ⏵ Approaches project management and operations with an open-door policy and entrepreneurial mindset, persuasively eliciting equal commitment from all project participants, fostering an atmosphere in which all stakeholders embrace their respective apportioned tasks, selecting individuals based upon innate strengths and abilities, mutually vested in the project’s success ⏵ Leverages technology to enhance productivity, proficient with Windows, MS Office, Google Analytics, Google AdWords, HubSpot, Odoo, and more ⏵ Utilized as a knowledgeable and respected resource, the “go-to” professional, by peers, upper management, sales staff, and clients to provide sound judgement, clarity of thought, well-informed decision-making and effective solutions to complex operations, advertising campaign, and client relations issues through the ideation and implementation of comprehensive business plans when others cannot Areas of Expertise Market Analysis Product Positioning Process Improvement Relationship Management Event Planning/Coordination Sales Forecasting Strategic Planning Product Development Product Launches Endorsements Inventory Mgmt/Distribution Promotions

Experience

1. Founder - CEO

   Clover Solutions Consulting

   Mar 2014 — Present

   Created the startup company with a focus on consulting and advising the owners of small-to-medium sized businesses on how to enhance their marketing, sales, and operations for increased alignment with their customers’ needs, streamlining efficiencies and optimizing their operations Conducts needs-analysis meetings with clients, in-person or over the phone, to determine existing promotional systems/platforms, operations, staffing, sales techniques and methodologies, technology implementations, professional development programs, and more, assessing and evaluating for deficiencies and effectiveness of such systems, advising them how to modify or replace systems or even personnel for enhanced customer satisfaction and increased revenues

Education

• Salem University

  Dual Major: Business Management & Aeronautical Science

  1991 — 1995

• ITT Technical Institute

  Associate of Science - AS, Computer Networking Systems, 3.89