Ian Malcolm
Business Systems Analyst @Shopify
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WORK HISTORY
Business Systems Analyst @Shopify
Montreal, QC, CA
I help product teams make data-informed decisions
EDUCATION
Mount Allison University
Bachelor of Arts (B.A.), First-Class Honors with Distinction, English Language and Literature/Letters
SKILLS
ABOUT IAN MALCOLM
I gather and interpret data to help our software development team make great decisions quickly and at scale. As a business systems analyst, I work on Shopify\'s help center and AI-assisted customer support portal. I collaborate closely with designers, developers, and product managers to make sure we know our users, and that our products are making their business journey easier. Every data point is a piece of a user journey, and my job is to discover, interpret, and share this journey at every stage of the software development life cycle. To do this, I maintain expert skills in SQL, DBT, and Google Cloud Platform\'s data suite. I also craft dynamic and impactful dashboards and visualizations, using tools like Looker Studio and Mode.
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