Ian MacBean
- Role
- Ombudsman & Director, User Operations at Yelp
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Ombudsman & Director, User Operations
Jan 2008 — Present
I focus on the quality of business information for the millions of points of interest on Yelp, including policies, processes and product needs. I also address site problems and advocate for user and business owner needs. In a word, I\'m here to help!
Skills
- Leadership
- Api
- Social Media
- Customer Service
- Community Management
- Training
- Market Research
- Web Content Management
- Customer Relations
- Content Management
- Brand Management
- Salesforce.com
- Desk.com
- Management
- Start-Ups
- Apis
- User Experience
- Project Management
- Google Analytics
- Online Operations
- Product Management
- Marketing
- Developer Relations
- Online Advertising
- Marketing Communications
- International Business
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