Ian MacDonald Fbcs
Associate @Quanta Training
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WORK HISTORY
Associate @Quanta Training
Manchester, GB
Quanta provide a range of IT Service Management Training and Consultancy services. As an Associate, I now provide training services to QUANTA for the delivery of ITSM training courses from their ITSM training catalogue.
EDUCATION
Durham University Business School
Barclays Senior Management Programme (Business Studies)
SKILLS
ABOUT IAN MACDONALD FBCS
SUMMARYA Chartered IT Professional and industry acknowledged leader in the field of IT Service Management who has achieved UK and International recognition and multiple awards for his ‘thought leadership. Ian is an accredited ITIL author and ambassador and is a regular contributor and speaker at Industry bodies and forums on IT best practice. With over 40 years IT experience gained across the UK Financial Services industry, he has gained leadership expertise in running large IT Service departments across UK & Europe and has a proven track record in creating high performance teams and delivering IT & organisational performance improvement through the adoption of ITIL and other best practice frameworks. After gaining significant experience in the IT workplace, he is now established as an Independent ITSM consultant & trainer.KEY ATTRIBUTES (Ian in Five)• Thinks differently• Has a natural talent with people • Above and beyond commitment• Makes the complex simple • A cool head in a crisis!IT CAREER SUMMARY• 1974 – 2006 Barclays Bank PLC (Last role Head of Service Operations)• 2007 – 2015 Cooperative Group (Last role Head of Service Management & Operations)• 2016 – Edenfield IT Consulting (Independent Consultant & Trainer)IT INDUSTRY ACHIEVEMENTS• ITIL 4 Master• ITIL accredited author (ITIL V2)• ITIL accredited QA reviewer (ITIL V3)• ITSMF UK award winner: 2002, 2009, 2010, 2012, 2015, 2018, 2020, 2021, 2022, 2023• ITSMF International award winner: 2010IT INDUSTRY RECOGNITION• Official ITIL Ambassador (Peoplecert)• Fellow of the British Computer Society• Chartered IT Professional (British Computer Society)IT INDUSTRY EVENT SPEAKER Includes: Gartner, BrightTALK, ITSMF UK, ITSMF International (Sweden, Norway, Czech Republic, Ireland), Srvision (Netherlands), IBM Guide Share Europe
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