Ian Green
Snr Director, Professional Services - Emea @8x8
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WORK HISTORY
Snr Director, Professional Services - Emea @8x8
London, GB
Managing a team of 70 and a revenue of $4 million• Teams consist of Porting, Program, Project, Engagement Managers & Solution Consultants• Responsible for quoting and end to end customer delivery• Close alignment with Sales & Product Management • Responsible for team development and education• Revenue & margin reporting• Resource management
EDUCATION
The Henley College
General Engineer
Liverpool John Moores University
Technology Management, Change Management
SKILLS
ABOUT IAN GREEN
With over 25 years of experience in cloud technologies, I bring a strong international background in executive management, professional services, and strategic leadership. I have worked closely with major service providers and technology vendors to deliver business transformation and drive effective change management, always with clear success criteria and measurable ROI.As AI adoption accelerates, I offer practical insight into what “good” looks like, along with lessons learned from where AI initiatives, particularly those involving Voice and Digital bots, have struggled or failed. This includes best practices for successful implementation, user adoption, and long-term value.In my role as Senior Director of Professional Services for EMEA at 8x8, I lead regional operations, focusing on go-to-market and operational excellence, with strong financial governance. My responsibilities span budget ownership, economic forecasting, revenue growth, and end-to-end service delivery. I am deeply committed to building strong client relationships and ensuring consistently high levels of customer satisfaction.
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