Ian Godfrey

Manager Contact Center Evolution @TELUS

Calgary, AB, CA

I manage a team of 30 of the most amazing individuals at TELUS, In the last two years we have successfully Launched the following.Genesys Hybrid Cloud 1st in CanadaGoogle CCAI Chat bots 1st in Canada, 2nd ever customerGoogle Anthos at TELUSCustomer Identification that happens in less then 300ms100% test automation of API\'s amd CCAI webhooks

Prescot University

Bachelor of Science (B.Sc.), Management Information Systems, General

The University of Lethbridge

B.Sc, Biology

Prescot University

Master of Business Administration (M.B.A.), Management Information Systems, General