Ian Bullard
Mazda North American Operations
- Role
- District Service Manager at Mazda North American Operations
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Ian Bullard
Healthy teams - healthy organizations - healthy bottom line.
Experience
District Service Manager
Mazda North American Operations
Sep 2023 — Present · Reno, NV, US
Develop effective relationships with Mazda dealers and with MNAO colleagues to advance dealer service and parts operations.• Work closely with departments and employees across MNAO including Aftersales, Mediation, Customer Experience, Technical Services, Training, and Mazda Automotive Student Training.• Work with dealership management, developing and assisting in the execution of action plans to improve customer experience, service retention, and dealer profitability.• Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs.• Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.• Direct dealers to resources for the resolution of concerns including parts supply, customer experience, MNAO programs, vendor and supplier issues.
Education
Truckee Meadows Community College
Business Administration and Management, Accounting
2000 — 2002
University of Nevada, Reno
Business Administration and Management, Forensic Accounting
2002 — 2004
Multnomah Reno-Tahoe
Pastoral Ministry, Bible, Theology
2004 — 2008
Skills
- Biblical Studies
- Program Development
- Management
- Team Building
- Nonprofits
- Mentoring
- Organizational Development
- Social Media
- Strategy
- Discipleship
- Religion
- Non-Profits
- Program Management
- Automotive
- Youth Ministry
- Customer Satisfaction
- Volunteer Management
- Theology
- Psychotherapy
- Spiritual Direction
- Administration
- Budgets
- Community Outreach
- Preaching
- Church Growth
- Pastoral Care
- Event Planning
- System Administration
- Project Planning
- Leadership Development
- Social Networking
- Event Management
- Speaking Engagements
- Pastoral Counseling
- Public Speaking
- Non-Profit Administration
- Customer Service
- Team Leadership
- Conflict Resolution
- Pastoring
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