Ian Bayle
Customer Success Manager @HubSpot
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WORK HISTORY
Customer Success Manager @HubSpot
My mission as a Customer Success Manager is to build long term relationships with my customers, understanding their needs, roadblocks and priorities. I act as their trusted advisor, helping them leverage Hubspot\'s platform towards meeting those objectives. My book of business is composed of around 100 accounts, for the most part located in France. My day to day consist on a mix of proactive and reactive works, including the following- Leading 4-6 business reviews, during which I review the progress made by my accounts, provide strategic and tactical guidance on the usage of HubSpot\'s platform. Updating my customers on newly released features- Discovering, scoping and qualifying upsell opportunities - Uncovering any technical roadblocks affecting my customers, providing solutions and or recommendations in order to solve them- Sharing best practices around usage- Partnering with cross-functional teams; implementation specialists, sales, products, renewal and billing.
EDUCATION
University of Gothenburg
Semester Abroad
École Supérieure de Commerce Et de Management - ESCEM
Master of Arts (M.A.), Double master International Business Strategy & International Business
Paris-Pantheon-Assas University
Bachelor's degree, Economics
London Metropolitan University
Master of Arts (M.A.), International Business Management
Berlitz
B2 German
Activ Lernen
German Language Courses - B1 level, Langues, littératures et linguistique germaniques
ABOUT IAN BAYLE
Ex Gaming Business expert turned to Tech / Saas - Customer Success @Hubspot As a CSM, I help customers make strategic decisions that align with their objectives & priorities, in order to grow their business with HubSpot. Previously- 8+ years in competitive video games / gaming industry - Experience in New business, Key account, Project management, Communication - Worked extensively with publishers such as Blizzard / SuperCell and Fortune 500 brands like Twitch/Amazon, HyperX, JBL/Harman
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