Ian Wood

WORK HISTORY

EDUCATION

SKILLS

ABOUT IAN WOOD

A dynamic senior manager with extensive Service, Supplier & Business Relationship Management experience. Possesses excellent interpersonal, communication and negotiation skills, the ability to influence decisions and to develop positive relationships both internally and externally. Enjoys being part of, as well as leading, managing, motivating, training and developing, successful and productive teams and thrives in highly pressurised and challenging working environments.Key skills• Service Delivery• Service & Supplier Management (including experience of managing relationships with large suppliers such as BT & Vodafone)• Service Strategy, Design, Transition, Operations and Continuous Service Improvement• Business Relationship Management• Extremely customer focused• Takes personal responsibility and ownership for work • Excellent communicator at all levels and in different situations• ‘Can do’ attitude• Strong negotiation and influencing skills• Confident and approachable• Able to identify where technology can support business requirement• Excellent leader, team builder and team member• ITIL framework qualified to ‘Expert’ levelEducation and Qualifications• Degree: BA (Hons) Business Studies• 4 A Levels: Business Studies, French, German, General Studies• 10 O Levels: Including Mathematics and English LanguageProfessional Training• ITIL v3 Expert – accredited• ITIL v2 Manager’s Certificate – accredited• ITIL 2011 Service Strategy - accredited• ITIL v2 Foundation Certificate – accredited• PRINCE2 project management methodologies• Business Analysis Techniques