Ian Wash

About Ian Wash

Collaborative professional with 25 years of experience of which 17 specialize in Operations, Sales Leadership and Enablement. Emphasis on customer relations, inbound and outbound sales, contact center management, people leadership, and team training.Proven history of driving customer satisfaction scores and developing internal and external relationships to exceed business and client expectations. Detail-oriented leader with the talent of managing multiple lines of business with competing priorities, while keeping my teams engaged and organized. I have established experience managing client relationships and leading cross functional collaboration with multiple departments.I welcome all feedback and use it to implement process improvements. I have experience managing relationships with Outsource partners near shore and onshore. Leading with engaging interactions with an empathetic and genuine attitude, I can motivate myself and my teams to success in goals and deadlines. I have a passion for people and shows in my work.I would love to connect with you! Please message me with networking opportunities.

Experience

1. Senior Manager Sdr Onboarding

   Oracle

   Sep 2024 — Present · Nashville, TN, US

Education

• Nashville State Community College

  Associate's degree, Business Administration

  2007 — 2010

• Middle Tennessee State University (MTSU)

  BS, Liberal Sudies Organizational Leadership & Global Studies

  2010 — 2015

Skills

• Team Leadership
• First Call Resolution
• Process Improvement
• Contact Centers
• Microsoft Office
• Avaya
• Sales Management
• Call Centers
• Contact Center Operations
• Telecommunications
• Workforce Management
• Customer Satisfaction
• Training
• Avaya Cms
• Business Process Improvement
• People Leadership
• Customer Experience
• Nice Call Recording
• Leadership
• Process Quality Improvement
• Customer Retention
• Customer Service
• Vendor Management
• Team Building
• Management
• Rta
• Crm
• Net Promoter Score