Ian Sherman

Customer Success Manager, Mid-Market & Enterprise, Commercial - Flock Safety πŸ¦… | Drucker MBA 2021 | Driving Client Satisfaction and Growth

Role
Customer Success Manager, Mid-market & Enterprise - Commercial at Flock
Location
Los Angeles, CA, US
LinkedIn followers
500 followers

About Ian Sherman

I\'m a value-oriented Customer Success Manager with an MBA degree, motivated to build meaningful relationships with my clients. In my role, my values of care, compassion, and committment help me truly understand my client’s business objectives and pain points. As a result, I drive client satisfaction, engagement, and revenue growth.As a CSM, I’m not only committed to the success of my clients, but also my peers and team. That\'s why I help develop and implement cross-functional projects to execute crucial post-sales efforts. I also create or generate CSM enablement material to improve internal team productivity. If you\'re interested in discussing software strategies that can unlock the full potential of businesses, let\'s connect!

Experience

  1. Customer Success Manager, Mid-market & Enterprise - Commercial

    Flock

    Mar 2026 β€” Present

    Flock Safety\'s mission is to eliminate crime and keep your community safe. Our holistic public safety platform is comprehensive and intelligent – that means you have the actionable evidence you need to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities.

Education

  • Santa Barbara City College

    Assosciate of Arts, English Language and Literature/Letters

    2013 β€” 2016

  • Drucker School of Management

    Master of Business Administration (M.B.A.), Marketing

    2019 β€” 2021

  • Pitzer College

    Bachelor of Arts (B.A.), English and World Literature w/ Minor in History

    2016 β€” 2018

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Ian Sherman β€” Customer Success Manager, Mid-market & Enterprise - Commercial at Flock in Los Angeles, CA, US | Unifers