Shane Pierce
Director of Operations Food & Beverage & Eps @tvg
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WORK HISTORY
Director of Operations Food & Beverage & Eps @tvg
US
Instrumental in the opening of the award-winning $60 million Orion Amphitheater. Developed and operated 18 F&B sites and 122 points of sale for an venue for shows including Chris Stapleton, WideSpread Panic, Kenny Chesney, Dave Mathews, Luke Bryant, and Jelly Roll.Spearhead the development and training of 9-person management and 175-person hourly staffCollaboratively establish and manage the region’s $25 million dollar budget, contributing to the Amphitheater’s financial success Craft enticing beverage menus for the 18 establishments on the campus, enhancing the overall guest experienceManage and prioritize site teams during revenue-intensive Day of Show events, consistently delivering outstanding results with average revenues of $200K Pioneer a highly efficient labor model, achieving a 15% reduction in labor costs over five weeks while maintaining top-notch operational performance.Introduce and enforce comprehensive campus-wide standards and SOPs, elevating Environment, Product, and Service standards to deliver unparalleled guest experiences
ABOUT SHANE PIERCE
With over 30 years of experience in the hospitality industry, I am a passionate and driven company owner and consultant who specializes in transforming businesses from good to great. I help clients assess and address their structural and operational challenges, restructure their management teams, implement prime cost controls, and create and execute standard operating procedures. I also have a knack for building holistic training programs, crafting enticing food and beverage menus, recruiting salaried managers, and developing post-Covid hiring practices that align with the company\'s culture and guest needs. I have opened and operated 16 locations across various segments, including live music venues, restaurants, nightclubs, high-end dining theaters, and bars. Most recently, I was instrumental in the opening of the award-winning Orion Amphitheater, where I developed and managed 18 F&B sites and 122 points of sale for an venue. My mission is to deliver exceptional hospitality solutions that enhance the guest experience and the bottom line.
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