Ian Semmens
Service Design Lead @Spark New Zealand
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WORK HISTORY
Service Design Lead @Spark New Zealand
Auckland, NZ
EDUCATION
Victoria University of Wellington
Bachelor of Science (B.Sc.), Ecology and Zoology
SKILLS
ABOUT IAN SEMMENS
I leverage my IT service management and service design experience to assist clients to deliver to their business, staff and ultimately their customers. I am truly passionate about IT service management, service delivery and business change management. I enjoy using a human centered design approach to uncover and improve management practices that are ultimately operated by users to get things done both within, and around, the technology systems and processes provided.I have broad knowledge that enables me to provide guidance on how management practices intersect and deliver value to organisations. I have understanding of technical services and solutions supporting businesses as well as the associated infrastructure, implementation and supporting processes. I develop strong working relationships with clients and have a conscientious and results focused attitude. I am passionate about helping customers navigate fast paced technology changes alongside new ways of working.I have over 20-years’ experience with my areas of expertise including • Service architecture and design • IT service management• ITIL and Agile• SIAM• Organisational change management• Transition management• Service delivery models• Governance
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