Ian Santulli
Director, Service Design @ Park Place Technologies | Strategic Planning
- Role
- Senior Director, Service Design at Park Place Technologies
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ian Santulli
Currently serving as Director of Service Design at Park Place Technologies, focusing on driving growth and efficiency within the Professional Services Business Unit. With over 10 years of experience in IT Professional Services, the role emphasizes strategic planning and financial planning and analysis (FP & A) to expand solution offerings and optimize delivery operations. Collaborating with cross-functional teams, including the M&A group, to align solution offerings and streamline integration processes, ensuring seamless service delivery. Proficient in field service engineering, with a commitment to aligning user needs and business goals through innovative service design strategies.
Experience
Senior Director, Service Design
Jan 2026 — Present · Atlanta, GA, US
Own strategy and execution for large-scale enterprise deals across TPM, Managed Services, and Professional Services• Lead cross-functional teams spanning sales, solution architecture, finance, and delivery to design and close complex, multi-million-dollar engagements• Architect scalable service offerings and pricing models, improving win rates and margin performance on enterprise/ complex deals• Drive the company’s transformation from a traditional TPM provider to a full-stack solutions organization through service innovation and go-to-market strategy• Built and scaled a high-performing service design function, standardizing SOW development, pricing frameworks, and pre-sales processes• Partner directly with enterprise customers to design customized solutions, bridging business needs with technical delivery capabilities
Education
James Madison University
Bachelor's Degree, International Affairs and Economics
2011 — 2015
Skills
- International Trade
- Teamwork
- Quote Preparation
- Leadership
- Time Management
- Managed Services
- Contract Negotiation
- Wireless Networking
- Logistics
- Research
- Professional Services
- Financial Analysis
- IT Solutions
- Project Management
- Problem Solving
- Operations Management
- International Business
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