Ian Rankin

WORK HISTORY

ABOUT IAN RANKIN

Customer-focused professional with experience across advisory, sales, retail, and leadership roles in fast-paced environments. Currently working as a Customer Advisor at Denplan, delivering high-quality service, building trust, and supporting customers with clarity and empathy.Customer Advisor | Denplan • Provide accurate, customer-focused support across dental plans and enquiries • Build strong relationships by explaining products clearly and confidently • Handle sensitive customer information with care, accuracy, and professionalism • Consistently maintain high service standards and customer satisfactionRetail Sales Advisor | Sky • Delivered exceptional in-store customer experiences in a high-footfall environment • Identified customer needs and recommended suitable Sky products and services • Built strong rapport to drive sales while maintaining excellent service standards • Developed confident communication and objection-handling skillsOutbound Sales Agent | Sky (Domestic & General) • Thrived in a fast-paced, target-driven outbound sales environment • Built rapport quickly to understand customer motivations and needs • Delivered tailored protection plans that added genuine customer value • Consistently worked towards and exceeded individual sales targets • Strengthened persuasive communication and resilience in a performance-led roleShift Manager | Lidl GB • Progressed from Customer Assistant to Shift Manager through strong performance • Led and motivated teams to meet operational and service targets • Managed daily store operations, including opening/closing and key holder duties • Coordinated shifts, delegated tasks, and ensured compliance with company standards • Maintained high performance and efficiency under pressureDriven, adaptable, and motivated by results, I am always eager to take on new challenges, continue my professional development, and contribute to high-performing teams.