Ian R.
Operations Transformation Director @Calisen
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WORK HISTORY
Operations Transformation Director @Calisen
Manchester, GB
Operations Transformation Director at Calisen, leading transformational change and shaping the future of our operations. Currently driving a major IT transformation programme, replacing legacy systems with Microsoft Dynamics to enable efficiency and market leading customer experience.
EDUCATION
University of Liverpool
Bachelor's Degree, BA Hons Geography for Management
The Institute of Leadership
Level 5 Leadership and Management
Cranfield School of Management
The Director as Strategic Leader
Prince 2
Prince 2 Practitioner
ABOUT IAN R.
I am a strategic operations leader with a proven track record of delivering strong performance, customer service and driving transformation. My career spans leading national field and back-office teams, shaping service delivery models. Previously, as Operations Director at Plug Me In, I oversaw EV charger and heat pump and solar installation services, contributing to the UK’s transition to cleaner energy solutions. In this role, I combined commercial insight with operational leadership to deliver high customer performance.Now, as Operations Transformation Director at Calisen, I lead change initiatives, including major IT transformation programmes such as the implementation of Microsoft Dynamics. My focus is on operationalising strategy, designing future operating models, and unlocking new value through innovation and commercialisation of services in the smart metering market. I work at the intersection of strategy, technology, and customer experience to deliver measurable impact.If you are looking for a dedicated professional with a strong focus on operational delivery and a commitment to sustainability, I would be delighted to connect with you on LinkedIn.
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