Ian Pratt
People Insights Manager @Costa Coffee
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WORK HISTORY
People Insights Manager @Costa Coffee
Set the vision, strategy, and roadmap for the global People Insight & Analytics function, building it from the ground up to support a colleague operation using data across multiple systems including Workday HCM.• Embedded Viva Glint to drive employee listening strategies, linking engagement data to customer satisfaction and organisational effectiveness, resulting in targeted initiatives that boosted retention by 10%.• Defined and delivered the enterprise people data strategy, aligning analytics roadmaps with executive business and People priorities across 42 countries.• Acted as a trusted advisor to senior leadership, translating complex data on productivity, attrition, and engagement into clear, actionable insights that directly informed C-suite decisions.• Oversaw the design and delivery of automated, executive-level Power BI dashboards, working with Finance and Payroll teams, transforming legacy reporting into a modern, scalable analytics solution.• Recruited, coached, and developed a high-performing People Insights team, embedding standards for analysis, quality, and fostering a culture of continuous learning.• Led data modernisation with Azure Databricks, integrating disparate HCM systems including Workday HCM to deliver consistent, governed, real-time KPI and executive reporting, ensuring simple, efficient, and scalable data outputs.• Integrated Mastercard Test & Learn practices to quantify the ROI of people initiatives, guiding senior leaders to actions that added £2M in commercial value.• Optimised HRIS processes across Workday and other systems to streamline data extraction, reduce manual effort, and enable scalable analytics for a global workforce.
EDUCATION
QA
Level 4 Data Analyst with Power BI Apprenticeship
Barrow Sixth Form College
A Levels
MSc & Level 7 Digital & Technology Specialist
Master of Science
ABOUT IAN PRATT
Strategic and commercially focused People Analytics leader with over 10 years of experience building and scaling high-performing analytics functions in complex, data-rich, multi-national organisations focusing on organisational effectiveness in a high-growth environment. Proven expertise in setting the vision, strategy, and roadmap for people insights, acting as a trusted advisor to C-suite and senior HR leaders to shape enterprise-wide people strategy.Adept at translating complex workforce data into compelling, actionable insights that drive transformation, influence executive decisions, and deliver measurable business value. Expert in governance and risk management for people data in multi-national settings. Passionate leader and coach dedicated to building data literacy, fostering a culture of curiosity, and embedding evidence-based leadership.
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