Ian Pj Scotting
IT Service Delivery Manager @The Hyde Group
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WORK HISTORY
IT Service Delivery Manager @The Hyde Group
London, GB
I lead and evolve the IT Service Delivery Teams, improving technology and processes by providing solutions to complex problems. Key to making this happen is building relationships across teams and business partners- Management of the IT Service Desk and 2nd Line Technical Analysts, serving 1500 users across 16 offices and 30 micro sites- Running daily stand-ups to fast-track collaboration- Management of ticket swarming practices across multiple resolver teams- Major Incident, Problem and Change Control- Access Control, IT Asset Mgt, Licence Mgt- Continual Improvement & Knowledge Management- Business, Supplier & Service Catalogue Management- Daily, Weekly, Monthly reporting- ITSM Tooling
EDUCATION
University of Kent
Masters (Pdip), Computer Science
Swansea University / Prifysgol Abertawe
Bachelor of Science (BSc), Marine Biology
SKILLS
ABOUT IAN PJ SCOTTING
The Service Delivery Evolutionist”As a leader, manager, scientist and engineer, you could also say I’m something of a service improvement warrior. Co-creating improvements one idea at a time…I hold a degree in Marine Biology and a PDip in Computer Science.28 years of IT expertise across a broad range of sectors spanning- Finance- Tech- Legal- Health & Life Science- MSP’s- IT Outsourcing- Social Housing- Avionics & Software EngineeringAnd the work I love doing: IT Leadership, Management and Customer Service- I work with IT Service Delivery Teams- Build team cultures that work collaboratively- And help people grow their tech and customer service DM me if you want some ideas on how to improve your IT Leadership and Customer Service repertoire. DM me your problem. I may have a solution.
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