Ian Morrison

About Ian Morrison

With over a decade of professional experience, I specialize in leading global service operations, logistics, and process improvement. At Hach, I drove strategy for in-house service repair, flow product field service, and service material management and logistics across the USA, Canada, and Europe. Committed to operational excellence, I champion continuous improvement methodologies like VES, DBS, Lean, and Six Sigma. My work aligns with the mission to enhance water quality and sustainability, while fostering innovation and customer satisfaction in service delivery. My teams have consistently delivered results, achieving over 95% on-time delivery (OTD) and over 90% customer satisfaction (CSAT) while boosting recurring revenue and market presence. My efforts in automation and inventory audits reduced field inventory by $900K annually and increased inventory turns. Additionally, I have ensured compliance with ISO certifications, achieving zero non-conformance findings, while maintaining high-quality standards in repair and shipping operations.

Experience

1. Manager Field and Saas Professional Services

   Fluke Corporation

   Feb 2026 — Present · Everett, WA, US

Education

• University of Maryland

  Bachelor's degree, Secondary Education and Teaching

  1997 — 2001

Skills

• Lean Manufacturing
• Data Center
• Continuous Improvement
• Management
• Team Building
• Electronics
• Team Leadership
• Product Management
• Cross-Functional Team Leadership
• Product Marketing
• Contract Negotiation
• Integration
• Program Management
• Customer Satisfaction
• New Business Development
• Project Management
• Strategic Planning
• Troubleshooting
• Manufacturing
• Telecommunications
• Product Development
• Customer Service
• Sales Management
• Engineering
• Operations Management
• Six Sigma
• Project Planning
• Process Improvement