Ian MacDonald
Director Consulting @Deloitte
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WORK HISTORY
Director Consulting @Deloitte
STRATEGY & ADVISORY- Business & operations strategy advisory across industries- Technology strategy advisory across industries- Subject Matter Advisory spanning global natural resources, mining, fertilizer and industrial industries- Potash Sector Subject Matter ExpertTRANSFORMATION & VALUE REALIZATION- Industry-agnostic transformation- Business- & operational-driven transformations, enabled by technology- Large, complex program design, mobilization, delivery and value realization- Convergence of IT, OT, Digital & AI- ERP platforms: Oracle ERP, SAP ERP, Microsoft D365 ERP- Customer platforms: Five9 CX & CCaaS, Salesforce CX & CRM- ServiceNow platform for IT: ITAM, ITSM, ITOM and SPM- ServiceNow platform for OT and Industrial Cyber & Risk Mgmt: OTM, OTVR, Cyber SecOps & IRM- Aveva Connect Platform for OT and Industrial data.MARKET, BUSINESS & PRACTICE DEVELOPMENT- Saskatchewan ERI** industry Consulting market, business & practice Leader- Saskatchewan Technology & Transformation market, business & practice Leader- National Go To Market Leader for ServiceNow in ERI** industryINDUSTRY- Leader in National ERI** industry practice- Leader in Canadian and Global Mining and Metals sector practice- Leader in Food and Agri-Business practice in ERI** industry- Member of Global Future of Food community** ERI = Energy, Resources & Industrials, including mining and minerals
EDUCATION
Chartered Professional Accountants Saskatchewan (CPA Saskatchewan)
Chartered Professional Accountant (CPA)
Institute of Certified Management Consultants of Saskatchewan
Certified Management Consultant (CMC)
Institute of Chartered Accountants of Saskatchewan
Chartered Accountant (CA)
American Institute of Certified Public Accountants (AICPA)
Certified Information Technology Professional (CITP)
Edwards School of Business, University of Saskatchewan
Effective Executive
University of Saskatchewan
Bachelor of Commerce
Institute of Chartered Accountants of Saskatchewan
Chartered Accountant designated Information Technology Specialist (CA•IT)
ABOUT IAN MACDONALD
Ian is an executive with extensive senior leadership experience spanning global natural resources, mining, potash & industrial industries.Ian has held director level roles in global organizations like Deloitte, Nutrien & PotashCorp, spearheading large, complex programs that spanned multiple global sites addressing under-performing business units, outdated operating models, siloed functions, fragmented business processes, disparate technologies, & resistance to change.Ian has led large matrix teams through major programs in many industries including energy, resources & industrials, consumer & retail, insurance, and government & public services, delivering integrated solutions across all major functions & process groups including Customer, Sales, Services, Logistics, Production, Mining, Manufacturing, Operations, Maintenance, Supply Chain, Procurement, Finance, Human Resources, and Technology (IT, OT, Digital & AI).Ian’s unique value lies in bridging business & operational acumen with digital fluency to be a catalyst for change & sustainable operational support - aligning people, processes, technology, data & governance to address challenges and realize value.Business & Organizational Programs Transformative value creation via merger Business model transformation Transformation via strategic cost optimization Cultural and organizational transformation Operational and process transformation Customer experience (CX) transformation Business & Functional unit transformation Operational excellence & Continuous improvement initiativesKey Enabling Technologies Generative AI & Agentic AI SAP ERP Oracle ERP Microsoft D365 ERP Salesforce CX & CRM Five9 CX & CCaaS ServiceNow for IT ServiceNow for OT and Industrial Cyber & Risk Mgmt Aveva Connect Platform Custom DevOps applicationsMethodologies & FrameworksPMI-trained and skilled in project management knowledge areasTOGAF-trained and skilled in enterprise architecture domainsITIL-trained and skilled in ITIL management practicesKotter-trained and skilled in change modelProsci-trained and skilled in ADKAR stepsDoblin-trained and skilled in innovation frameworkPlaying to Win-trained and skilled in Martin strategy frameworkVision to Value-trained and skilled in Deloitte value realization frameworkShareholder value-trained and skilled in Deloitte mining industry value mapLet’s connect to discuss translating complex industry challenges into bold, measurable transformation strategies that deliver sustained enterprise value.
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