Ian Jansen
Customer-Centric Commercial Executive | Expertise in Healthcare IT, Operations, and Strategy | Leading Digital Transformation
- Role
- Guidehouse
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Ian Jansen
Commercial leader with 12+ years of experience leading customer success, professional services, and product organizations; specializing in healthcare technology.Generates strong Customer Satisfaction outcomes by developing bone-deep empathy for the customer journey, and methodically building processes, products, and teams that meet the customer where they are and take them where they want to go.Continuous improvement mindset, taking the lessons learned from customers and emerging industry trends to develop and execute measurable improvement plans using OKRs.Managed customer success organizations for both early stage and mature firms. Facilitated internal team mergers to expand product portfolio and create a holistic experience for customers throughout the customer and account lifecycle.Strategy| Operations| Leadership | Customer Success | Sales | Go-to-Market | Implementation | Relationship Management | International | Product | Data Analysis | Continuous Process Improvement
Experience
Present
Education
Marquette University
Master of Business Administration - MBA
2019 — 2020
University of Wisconsin-Madison
Bachelor's degree, Registered Nursing/Registered Nurse
2008 — 2012
Skills
- International
- Microsoft Office
- Project Management
- Strategic Planning
- People Management
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