Ian Hamlet
Case Manager @Concentrix
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WORK HISTORY
Case Manager @Concentrix
SKILLS
ABOUT IAN HAMLET
With over three decades of leadership experience in the leisure industry, I progressed from a seasonal lifeguard to General Manager of multimillion-pound business\'s, driving operational excellence and business growth. My expertise extends to business coaching, where I have empowered SMEs to enhance operational efficiencies and achieve sustainable success.Currently, I serve in Sky’s Sheffield Contact Centre, where I contribute to a high-performance culture through strategic support, coaching, and professional development initiatives. This role underscores my commitment to delivering exceptional results through people-centric leadership.I am deeply passionate about quality and customer service excellence, firmly believing that a positive first impression is pivotal to building lasting stakeholder relationships.
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