Ian Grimes

Operations Manager @Lss Waste Management

Duties and Responsibilities:Plan, develop, and implement strategy for operational management to meet agreed organisational performance plans in relation to budgets, timescales and legislative requirements (including those imposed by the Licence and Working Plan)Responsibility for ensuring that all company policies and procedures are adhered to personally and by the workforceEstablish and maintain systems for measuring and reporting on all areas under direct control to the Managing Director Manage and develop direct reporting staff, ensuring that workforce performance is managed proactivelyResponsibility for all training requirements and recruitment assisted by the H&S ManagerOversee the management team in the development of the businessMaintain awareness and knowledge of contemporary operational development theory and provide guidance and interpretation to Managing DirectorManage and control all expenditure within the business and provide reports on costs and KPI\'s as required by the Managing DirectorAchievements: Progressed from a Traffic Co-ordinator to Operations Manager within five years Developed and implemented a priority system for customer services to ensure customer needs are met Wrote detailed H&S and Drivers Handbooks