Ian Gomez
Service Delivery Principal (Manager) @Moveplus Mobility
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WORK HISTORY
Service Delivery Principal (Manager) @Moveplus Mobility
London, GB
Account Manager (Service Delivery Principal) at MovePlus Mobility. Responsible for client liaison and management for a number of key clients. Providing mobility services for their employees via our company. I am the point of liaison for contract renewal, client satisfaction, overseeing escalations, guidance on mobility strategy, conducting policy reviews, mobility tracking and reporting for the client. Preparing and leading Quarterly Business reviews and Annual Business reviews. I am passionate about customer service excellence and assisting both the client and their employees with a relocation that is easy, organised and seamless.
EDUCATION
Swansea University / Prifysgol Abertawe
MBA, Finance
La Trobe University
BA, Accounting and Art History
SKILLS
ABOUT IAN GOMEZ
An experienced manager whose career has encompassed product management, propositions, research, customer experience, marketing and people management (HR and mobility). Passionate about customer experience and its delivery with transferable management skills. A “hands on”, collaborative manager who believes that lateral thinking, enthusiasm and a thirst for knowledge is critical to achieving success.Skills: Product and proposition development, Product Management, Analytics, CRM, Digital, Customer Journey Mapping, Change Management, Strategy, Customer Experience, Stakeholder Management, Communications, Leadership, Mentoring, Team Management, Innovation Instructor, Business Restructuring, Entrepreneurship, Arbitration, Marketing, Project Management, Agile experience, Call Centre Management, Mobility, Payroll, People Management, Training and Presentation skills.
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