Ian Flores

About Ian Flores

Operations and team management professional experienced in supervising remote staff, maintaining client relationships, and ensuring operational efficiency. Proven ability to manage payroll coordination, quality control, and administrative processes while supporting business growth and delivering consistent service to clients.

Experience

1. Operations Manager

   Elite Virtual Staffing

   Jun 2022 — Present

   Supervise and support a remote team of 20 - 25 employees across multiple client accounts, ensuring productivity, accountability, and service quality.• Coordinate payroll and timesheet management, ensuring accurate and timely compensation for staff.• Maintain client relationships through regular follow-ups, operational updates, and issue resolution.• Oversee onboarding and integration of new employees, including training coordination and process implementation.• Manage administrative and clerical operations, including email correspondence, scheduling, documentation, and internal reporting.• Coordinate new operational projects and assist in implementing processes that improve efficiency and service delivery.• Monitor quality control and ensure services consistently meet client expectations and company standards.