Ian Falconi
Senior Transformation Change Consultant @Map Room
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2023 — Present
Senior Transformation Change Consultant @Map Room
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SKILLS
Team ManagementFinancial ServicesBankingRisk ManagementWorkforce ManagementNice Call RecordingBusiness AnalysisChange ManagementStakeholder ManagementCall LoggingDialersProject PlanningOutsourcingAcdContact CentersCall CenterBusiness Process ImprovementPredictive DialersAvayaCustomer ExperienceManagementResource ManagementCredit CardsRelationship ManagementCtiCall CentersGenesysDialer ManagementService DeliveryPerformance ManagementProject DeliveryProcess Improvement
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