Ian Cross

About Ian Cross

IT professional interested in opportunities in customer relationship management systems, application support or help desk consultation. Possess skills in graphics design, and experienced in public speaking, creating business plans, and first level application support. Adept to problem solving, and have experience working with diverse groups of people in both leadership and subordinate roles.

Experience

1. Information Technology Operations Center Analyst

   PJM Interconnection

   May 2024 — Present

   Monitor and maintain the production technology environments in a 24x7 IT Operations & Support Center- Provide problem/resolution expertise for overnight IT systems, ensuring continuous operation and stability- Collaborate with Subject Matter Experts to address and resolve critical issues promptly- Report overnight incidents and status updates to day shift teams, ensuring seamless transitions and continuity- Versed in multiple hardware and software technologies, enabling effective troubleshooting and diagnostics- Interact regularly with IT Operations Center, ITS support groups, and business clients to address operational technology problems- Utilize comprehensive monitoring tools to interpret signals and direct remediation actions swiftly- Direct activities of other technology professionals to minimize restoration time and impact on business operations.

Education

• Temple University

  Information Science and Technology, Information Technology

Skills

• Java
• Program Management
• Powerpoint
• Leadership
• Salesforce.com
• Management
• Microsoft Office
• Sales
• Social Networking
• Event Planning
• Customer Service
• Marketing
• Research
• Graphic Design
• Social Media
• Public Speaking
• Crm