Ian Cherry
Problem Management Process Owner @Eutelsat Oneweb
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WORK HISTORY
Problem Management Process Owner @Eutelsat Oneweb
London, GB
Ownership, redesign and re-release of a mature and audit/process control capable Problem Management process; development and provision of documentation, training and reporting to enable a fully decentralized process in a resource-constrained organization• Worked with ServiceNow development team to enhance and update both front-end portals and back-end data collection for improved metrics and reporting in Incident and Problem Management• Development of Operations reporting and data analysis to enable proactive management of problems and case quality analysis• Provision of training and continuous engament to global operations employees to enable decentralized problem management
EDUCATION
University of Bedfordshire
Bachelor of Science (B.Sc.), Geology/Earth Science, General
SKILLS
ABOUT IAN CHERRY
A highly experienced IT operations professional, able to provide enhancements to organizational capabilities in Service Management, Troubleshooting, Problem/Incident Management, Stakeholder and Vendor Management and Process Improvement.• Expert in Problem and Incident Management• Design and implementation of intelligent data analysis solutions• Stakeholder relationship management, reporting and communication strategies• Development of effective SLA/OLA and KPI for teams, processes and functions• Management of vendors/managed services• Service/function governance• Proven highly effective in team management and developing individuals
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