Ian Chappell

Director of Consulting (International) @Centrical

Morpeth, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2023 — Present

Director of Consulting (International) @Centrical

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SKILLS

Contact CentersService Center OperationsResource CoordinationManaged ServicesTechnical RecruitingThird Party RelationshipsService DeliveryAccount ManagementChange ManagementBusiness AnalysisBusiness Process ImprovementOutsourcingResource ManagementManagementMulti-Cultural Team ManagementTransition PlanningUat CoordinationCustomer ExperiencePermanent PlacementTransition ManagementContract RecruitmentPerformance ManagementTeam ManagementProject DeliveryMicrosoft WordStakeholder ManagementTeam LeadershipMicrosoft ExcelAdministrative OrganizationMicrosoft OfficeCall CentersHuman ResourcesRecruitingRecruitment AdvertisingDisciplinary HearingsBusiness Transition

ABOUT IAN CHAPPELL

An energetic and passionate Business & Solution Consultant working in the Employee Experience field. With an extensive background in Contact Centre and BPO practices, processes and solutions, I always keep the Employee Experience front and centre in the discussions I have with colleagues and customers. I feel privileged to have joined the Contact Centre revolution in when I took my first role as a Customer Service agent. Since them I’ve worked in a number of roles globally; from project delivery, UAT co-ordination, team management, WFM management and more recently Solution Engineering.

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