Ian Capobianco
Leveraging U/CCaaS, WEM, and journey management - all with built-in AI to provide advanced contact center solutions.
- Role
- Enterprise Account Executive at Genesys
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Ian Capobianco
As an Enterprise Account Executive with Genesys, I help enterprise clients deploy and scale great customer experiences with an all-in-one platform. Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by companies in over 100 countries.Successfully completed my MBA at the New York Institute of Technology, studying the fundamentals of business administration, management, and strategy. Received B.S. in Marketing from The University of Alabama. Proficient in inside and outside selling skills, as well as the various tools used by sales professionals for prospect outreach. Consistent top 10% performer, driven by a passion for delivering value to customers and solving their pain points. Eager to learn new technologies, trends, and best practices in the data and SaaS industry, to be a trusted advisor to customers looking to drive digital transformation.
Experience
Enterprise Account Executive
Feb 2025 — Present · New York, NY, US
Leveraging U/CCaaS, WEM, and journey management all with built-in AI to provide advanced contact center solutions. Genesys is a modern cloud-based platform for call/contact centers to make every interaction on every channel be highly productive and leave your users and customers feeling like they\'re your ONLY customer.Genesys offers has evolved beyond being just Contact Center software with voice and digital channels. Genesys Cloud is all-in-one (but not all-at-once) with built in Workforce Engagement and Journey Analytics. AI features include Virtual Agent, Copilot, Speech & Text Analytics, Predictive Routing, and much more.
Education
EFAP - École des nouveaux métiers de la communication
Paris - Luxury Marketing and Branding
New York Institute of Technology
Master of Business Administration - MBA
The University of Alabama
B.S. in Business Commerce
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