Ian Campbell
Founding Sales Lead @HTS (Hopper Technology Solutions)
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WORK HISTORY
Founding Sales Lead @HTS (Hopper Technology Solutions)
London, GB
Scaling HTS Assist across global travel brands — turning customer service into measurable commercial performance.Integrated at PSS, GDS and CX-platform level, trained on 16M+ travel interactions, our autonomous AI resolves complex traveller needs end-to-end at human parity — while converting service into revenue.Recognised as Best AI for Travel 2025 & 2026.Partnering with Airlines, Hotels, OTAs, TMCs and Travel Banks focused on automation at scale and commercial uplift.
SKILLS
ABOUT IAN CAMPBELL
AI in travel should not just deflect contacts - it should improve margin.I partner with airlines and travel brands to deliver autonomous resolution at scale with measurable commercial uplift.As a GTM and revenue leader in emerging AI technologies, I build category-defining commercial engines, aligning product, ecosystem partnerships and enterprise strategy to drive sustainable growth.My focus: scalable automation, defensible integrations, and measurable financial outcomes for global travel enterprises.
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