Ian Calbreath
Information Systems Technician @Contra Costa Health
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WORK HISTORY
Information Systems Technician @Contra Costa Health
Concord, CA, US
Provide first-level support for users across various departments, resolving issues related to hardware, software, and enterprise systems.Troubleshoot and resolve problems related to Citrix-managed desktops and thin clients.Perform password resets, remote desktop support, software installations, and system upgrades.Maintain and document support tickets, escalating issues as needed while ensuring timely resolution.Assist in the maintenance and configuration of networked systems, ensuring minimal downtime and optimal performance.Collaborate with IT staff to streamline support processes and improve end-user experience.Participate in the setup and maintenance of peripheral devices and system imaging for new users or workstations.
ABOUT IAN CALBREATH
As an Information Systems Technician at Contra Costa Health, I provide first-level…
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