Ian Brown
Head of Service Operations @Sky
Sheffield, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Head of Service Operations @Sky
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Head of Service Operations, responsible for evolving and expanding our Asychronous messaging (ASM) proposition as a channel of choice for our customer base (out of role secondment for 12 months)
EDUCATION
N/A
Crewe & Alsager College
HND Business, Business & Finance
1985 — 1987
Thomas Rotherham College
Alevels
SKILLS
Call CenterOnline GamingManagementCustomer SatisfactionTrainingCustomer ExperienceCall CentersTeam ManagementSalesB2bOutsourcingTime ManagementContact CentersBroadcast TelevisionSatellite CommunicationsSales ManagementCustomer RetentionCustomer ServiceProject ManagementPerformance ManagementStakeholder ManagementTeam LeadershipAccount ManagementChange ManagementCoachingTelecommunications
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