Yukti Sharma
Product Manager @Airtel Digital | Improving user experiences on the Airtel Thanks app using AI & ML
- Role
- Manager - Product at Airtel Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yukti Sharma
At Airtel Digital, I use my expertise in product design and structured thinking to improve user experiences on the Airtel Thanks app. With a Masters in Economics and further development through Upraised and The Product Folks, I\'ve honed my problem-solving skills to innovate in the digital space.At Testbook.com, I led content strategy and managed a team of 20+, ensuring high-quality educational content. This experience strengthened my ability to lead teams and execute strategic initiatives effectively.My certifications in product management and digital marketing help me make data-driven decisions that drive product success.Excited about the potential of Generative AI to transform product landscapes, I\'m eager to join forward-thinking teams focused on innovation. Let\'s connect and explore how we can shape the future of AI-driven products together.
Experience
Manager - Product
Aug 2023 — Present · Gurugram, IN
Spearhead Airtel ThanksApp Chatbot(DAU of 4L)-to enhance customer self service and reduce support costs, resulting in 30% improvement in key metrics- Managing the end-to end lifecycle of WhatsApp channel for Airtel, enabling acquisition at lower cost (80K GADs a month) and better conversions.
Education
Banasthali Vidyapith
Bachelor's degree, Economics, History, Political Science
Udacity
Nanodegree, Digital Marketing
Upraised
Product Management
CCS (Chaudhary Charan Singh)University
Master's degree, Economics
The Product Folks
PLG cohort
Jamia Millia Islamia
Master's degree, Political Science and Government
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