Tushar Bhatia

Customer Success | Contact Center AI | Business Strategy| GTM strategy

Role
Customer Success at Observe.AI
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Tushar Bhatia

As an Enterprise Customer Success Manager at Observe.AI, I contribute to transforming customer service through AI-driven solutions that enhance automation, streamline workflows. My role involves leveraging expertise in strategic negotiations and AI solutions to drive impactful customer outcomes and foster stronger loyalty. With over 8 years of experience in customer success, I have managed high-value portfolios, facilitated the adoption of AI solutions, and driven key metrics such as customer retention and expansion. Passionate about enabling businesses to unlock their full potential, I focus on delivering exceptional client experiences and impactful business results.

Experience

  1. Customer Success

    Observe.AI

    May 2025 — Present · Bengaluru, IN

    Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.

Education

  • Central Board of Secondary Education

    Commerce, Business/Commerce, General

    2010 — 2012

  • IBS Hyderabad

    MBA in Marketing & Operations, Business/Commerce, General

    2018 — 2020

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Tushar Bhatia — Customer Success at Observe.AI in Bengaluru, KA, IN | Unifers