Mohsin Abid
Senior Customer Service Advisor @Tesco
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WORK HISTORY
Senior Customer Service Advisor @Tesco
Manchester, GB
As a Senior Customer Assistant, I was responsible for providing exceptional service to customers, managing customer inquiries and complaints, and ensuring that the team delivered a consistently high standard of service. I worked closely with the store manager to ensure that the store was well-stocked and maintained to a high standard, and was responsible for overseeing the work of junior staff members. Additionally, I was responsible for managing cash and other financial transactions, reconciling tills, and reporting any discrepancies or issues to management. Throughout my tenure as a Senior Customer Assistant, I developed strong leadership and communication skills, as well as the ability to work effectively under pressure and in a fast-paced environment. I was also able to develop a deep understanding of customer needs and preferences, and was able to contribute to initiatives aimed at improving the overall customer experience.
EDUCATION
Xaverian 6th Form College
Alevels, Accounting and Business/Management
Cedar Mount High School
Secondary Education, GCSE
The Manchester Metropolitan University
Master of Science - MS, BANKING AND FINANCE
The Manchester Metropolitan University
Accounting & Finance BA (Hons), Accounting and Finance
ABOUT MOHSIN ABID
With degrees in BA (Hons) Accounting and Finance and MSc Banking and Finance, and ongoing self-study towards the ACCA professional accounting qualification, I have a strong academic background in finance and accounting. I am committed to pursuing a career in this field and using my skills and knowledge to make a positive impact. In addition to my academic pursuits, I have gained valuable experience through eight years of customer service work in the retail industry. This has allowed me to develop excellent communication skills, an ability to build strong relationships with customers, and an understanding of how to provide high-quality service that meets the diverse needs of different individuals and groups. I have also gained practical experience in data analytics through six months of work in this area. I am excited about the potential for data analytics to provide insights that can inform business decision-making and drive improvements in financial performance. Additionally, I have one year of experience as an accounts assistant, where I was responsible for maintaining financial records, reconciling accounts, and supporting other accounting functions as needed. This experience has given me a solid understanding of how accounting operates within a business and how it can be used to support strategic decision-making. Moreover, as a business owner, I have developed skills in financial management, business strategy, and marketing. I have a strong understanding of the challenges and opportunities that come with starting and growing a business, and I am passionate about using my experience to help others achieve success. Overall, I am a highly motivated and skilled individual with a strong academic background and diverse practical experience in customer service, data analytics, accounting, and entrepreneurship. I am confident that my combination of skills and experience make me an excellent candidate for roles in the financial industry, and I am excited about the potential to use my talents to make a positive impact and drive financial success for individuals and businesses alike.
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