Zaheer Pathan
Head – Client Success | Helping Founders & Teams Transform with Zoho Business Software Solutions | IT Consultant | Digital Transformation | Strategic Partnership
- Role
- Head of Customer Success at Strateworks - The Business IT Hub
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Zaheer Pathan
As Head of Client Success, I help founders and growth-stage companies unlock the full…
Experience
Head of Customer Success
Strateworks - The Business IT Hub
Jun 2025 — Present · Mumbai, IN
Leading client success and strategy for Zoho Software (CRM, Books, People, Inventory, Analytics and more)* Partnering with C-level stakeholders to define goals, recommend solutions, and ensure successful product adoption* Owning end-to-end delivery from implementation planning to go-live and beyond* Driving alignment across sales, marketing, and service teams to ensure seamless customer journeys* Monitoring KPIs, usage patterns, and feedback loops to improve product outcomes and retention* Identifying growth opportunities within accounts and positioning additional Zoho solutions strategically* Advocating for customer needs internally to improve support, service, and product alignment* Building scalable playbooks for onboarding, training, and long-term client value realisation
Education
Jawaharlal Nehru Technological University
Bachelor's degree
RM & VM Desai Sarvajanik Vidyadham
Bachelor of Technology - BTech
Maharashtra State Board of Technical Education (MSBTE)
High School Diploma
Jawaharlal Nehru Technological University
Bachelor of Engineering - BE
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