Shyam Sundar

About Shyam Sundar

Experienced Program Manager and Senior Consultant with over 9.5 years of expertise in the information technology and services industry. I have a proven track record of managing and delivering complex projects, ensuring alignment with strategic goals and client expectations. My skill set encompasses Data Analytics, Software Development, and Project Management, allowing me to drive innovation and efficiency across various initiatives.Throughout my career, I have successfully collaborated with multiple clients from diverse industries, including banking, supply chain, FMCG, CPG, and insurance. My ability to understand unique business needs and tailor solutions accordingly has consistently resulted in enhanced operational performance and client satisfaction.I pride myself on my strong analytical abilities and leadership skills, which enable me to lead cross-functional teams effectively. My role often involves bridging the gap between technical teams and business stakeholders, ensuring clear communication and successful project outcomes.I am passionate about continuous learning and professional development, always seeking opportunities to grow and contribute to organizational success.

Experience

1. Senior Program Manager

   Thoucentric

   Oct 2021 — Present · IN

   Successfully led the implementation of an end-to-end Quality Management tool across 4 continents.• Managed the Digital Quality & Digital R&D Programs, providing stakeholders with a clear and concise view of the entire program at all times• Managed the implementation of a GenAI bot for a Quality Document Management portal, resulting in a highly efficient and clear understanding of Quality documentation for end users.• Delivered projects worth ~10M Euros till date, with a mixture of Waterfall, Agile and Hybrid methodologies

Education

• Kendriya Vidyalaya

  High School

  2008 — 2012

• NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

  Advanced Diploma, Big Data & Analytics

• London South Bank University

  Master of Science - MS, International Business

• IU International University of Applied Sciences

  Master of Business Administration - MBA

• Saveetha School of Engineering

  Bachelor’s Degree, Computer Science

  2012 — 2016

Skills

• Software Development Life Cycle (Sdlc)
• Java
• Jsp
• Xml
• Customer Escalation Management
• Release Management
• Ajax
• Paas
• Esca
• Incident Management
• Customer Service
• Mysql
• Sdlc
• Account Mangement
• Iis
• Core Java
• Soa
• Project Delivery
• Javascript
• Itil V3 Foundations Certified
• Business Analysis
• Escalations Management
• Sql
• Customer Interaction
• Service-Oriented Architecture (Soa)
• Web Applications
• Mvc
• Software Project Management
• Agile Methodologies
• Management
• Project Management
• Web Services
• Pl/Sql
• Java Enterprise Edition
• Enterprise Software
• Html
• Oracle
• Requirements Analysis
• Cloud Computing
• Problem Management