Shivam Baghel
AI Product Manager | SPM @ Kore.ai | IIM | MBA Business Analytics
- Role
- Senior Product Manager at Kore.ai
- Location
- Amritsar, PB, IN
- LinkedIn followers
- 500 followers
About Shivam Baghel
The Journey: Engineer -> MBA -> AI Product ManagerAt Kore.ai, I work on a flagship AI-driven product called Agent AI, built to empower contact center agents with real-time intelligence and significantly enhance both customer experience (CX) and agent experience (EX). To drive broader adoption and seamless deployment, I’ve led deep product integrations of Agent AI and our Voice AI IVAs with major CCaaS and CRM platforms like Genesys, Salesforce, Zoom Contact Center, and Amazon Connect thus transforming traditional contact centres into AI-native, automated environments.These initiatives have achieved measurable business impact, including 40% faster agent onboarding, increased agent productivity, a noticeable reduction in AHT, and scalable automation across multiple Fortune 500 enterprises.What I Bring- Conversational AI, Agentic AI & LLMs (GPT, Claude, etc.) use cases in CCaaS- Built features from 0 to 1, like AI Playbooks, Real-time Coaching, Sentiment Analysis, etc- Platform expertise: Genesys Cloud CX, Salesforce, ServiceNow, NICE CXone, ZCC, MS Dynamics CRM, ZOOM - Fluent in APIs, NLP, Agile, and enterprise AI integration- Proven track record in translating AI into tangible business outcomesThe Vision: Redefining contact centres as intelligent, self-improving systems where AI handles the routine, amplifies human judgement, and continuously adapts to deliver better outcomes for agents, customers, and businesses alike.Let’s Connect If You’re Into-Redefining customer experience with AI-Building AI-native products at the intersection of tech and business. Thanks for the visit!
Experience
Senior Product Manager
Jan 2025 — Present
Education
Indian Institute of Management Amritsar
MBA (Master of Business Administration), Business Analytics (2021-23)
AJAY KUMAR GARG ENGINEERING COLLEGE, GHAZIABAD
Bachelor of Technology, Computer Science
2014 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.