Shaundra R.

About Shaundra R.

Artificial intelligence is transforming every industry, but technology alone doesn\'t create transformation.People do.The organizations that succeed with AI and analytics aren’t the ones that deploy the most tools. They’re the ones that align data, strategy, and human adoption.My work sits at the intersection of operations, analytics, and AI-driven transformation.Currently a Senior Catastrophic Claims professional, I bring frontline operational insight into conversations about AI strategy, analytics adoption, and organizational change. I help translate complex technology into practical, human-centered solutions that leaders and employees can actually trust and use.Throughout my career I’ve worked closely with leadership to improve decision-making by connecting:• Analytics → operational insight• AI tools → real workflow improvements• Technology initiatives → human adoptionMy focus is helping organizations ensure that AI and analytics are implemented responsibly, strategically, and sustainably.Because successful transformation isn’t just about deploying new systems.It’s about helping people understand:• Why the change matters• How the technology supports better decisions• Where they fit in the future of workCore Focus Areas• AI adoption strategy & human-centered transformation• Analytics strategy & operational intelligence• Claims analytics and risk insight• Change leadership & enterprise adoption• Data storytelling that drives executive alignmentPersonal MissionI’m passionate about shaping a future where AI strengthens human judgment rather than replacing it and where data empowers better decisions across organizations.Because real transformation isn’t about technology alone.It’s about people.

Experience

1. Senior Catastrophic Adjuster

   Texas Mutual Insurance Company

   Dec 2023 — Present · Austin, TX, US

   While managing complex catastrophic claims, I collaborate across teams to identify opportunities where analytics, automation, and improved decision frameworks strengthen operational performance and support more strategic claim outcomes.Key Contributions• Championed early adoption of an internal AI-powered chat assistant, helping improve efficiency and knowledge accessibility across the Claims department.• Led the regional rollout of a mobile claims application, driving 38% adoption growth through targeted communication, training, and workflow integration.• Partnered with leadership to redesign the Large Loss Reserve process, shifting from static reporting toward collaborative, analytics-informed reserve discussions.• Collaborated with Medical Operations to support cost-containment initiatives, leveraging claim data insights to strengthen claim accuracy and medical loss control.• Contributed to the development of business continuity tools and operational resilience frameworks to support claims operations during system outages.• Selected for the Enterprise Claims Change Champion Cohort, supporting leadership initiatives involving transformation, technology adoption, and organizational change.• Improved claim closure performance from 66.7% to 73.6% and reduced overdue activities significantly through process optimization and proactive workflow management.• Reinvestigated a high-exposure claim, identifying strategic intervention opportunities that potentially mitigated millions in exposure risk.Focus Areas• AI adoption enablement and technology integration within claims operations• Claims analytics and data-driven decision support• Cross-functional collaboration between operations, analytics, and leadership• Change management and workforce adoption of new tools and processes• Process improvement and operational insight

Education

• University of Houston-Downtown

  Master of Business Administration - MBA, Finance, General

• University of North Texas

  Bachelor of Arts (B.A.), Economics