Samuel Sam Walker

About Samuel Sam Walker

My expertise is maximizing business value by translating executive strategy into tangible, adopted technology solutions. As a Senior Business Systems Analyst and Process Improvement leader with over a decade of experience, I specialize in eliminating operational friction and driving organizational readiness for change.I excel at being the critical hybrid professional—I don\'t just recommend process change, I architect and build the tools required to execute it systematically, ensuring immediate and measurable ROI from existing infrastructure (Microsoft 365, etc.).Process & Change Management: Strategy to ExecutionI operate beyond traditional process consulting by possessing the systems knowledge required to not only identify and design required changes but also build, implement, and govern them. Leveraging Lean Six Sigma (Green Belt), I close the loop on transformation- Design & Build: I create the Power Automate workflows and SharePoint infrastructure necessary to execute the change systematically- Execute & View: I ensure successful rollout and adoption by building Power BI dashboards that provide real-time, visual oversight of key metrics, allowing leadership to instantly track adoption and impact- Measure & Refine: This systematic approach is proven to deliver significant results, such as the 48% reduction in operational costs achieved during my Director-level role.Core Expertise: Driving Adoption through Systems- Organizational Change Management (OCM): I lead the \"people side\" of transformation, coordinating large-scale initiatives (like the BMC/Helix split) and fostering adoption by serving as the core liaison between business stakeholders and global technical teams- Solutions Architecture: Designing and deploying integrated solutions using MS Teams and SharePoint to replace antiquated, siloed systems, significantly boosting cross-organizational collaboration- Business Systems Analysis: Defining clear requirements, managing vendor implementations (e.g, commissions/billing systems), and conducting rigorous UAT/testing to deliver functional integrity.I am actively seeking a high-impact role—in Operations, RevOps, or Business Technology—where my blend of process mastery, technical architecture, and change leadership can drive the next level of organizational performance.Let\'s connect to discuss turning your business complexity into systematic, measurable solutions.

Experience

1. Senior Business System Analyst

   BMC Software

   Nov 2023 — Present · Houston, TX, US

   Managed the end-to-end commissions process, ensuring accuracy and timely payouts.• Designed, managed, and executed customized reporting and dashboards for managers, directors, and executive leadership, ensuring timely delivery of critical metrics and category performance visualizations.• Assisted in the successful onboarding and implementation of the new Zuora framework.• Spearheaded the Hypercare period across Business and IT, collaborating with the development team in India to provide real-time support and issue resolution.• Served as the key liaison between the business and development teams in India, translating business needs into technical requirements.• Managed the transformation project related to the BMC/Helix split, facilitating the operational separation of the two companies. This involved proposing and helping to implement new business processes.• Designed and built multiple SharePoint sites to centralize siloed information, streamline communication, and enhance cross-organizational collaboration.• Developed a ChatGPT interface for the Sales team to troubleshoot issues and manage user dialogue during the new Zuora platform onboarding.• Trained team members on advanced MS Teams functionalities and leveraged Power Automate, Power BI, and other Office 365 tools to automate processes and improve reporting. • Planned and executed unit, integration, and user acceptance testing to ensure all systems met business requirements.

Education

• Oklahoma Christian University

  Bachelor's degree