Saksham Mittal
Customer Success Specialist @Forrester | Stakeholder Management, Business Operations, Six Sigma Green Belt, MBA.
- Role
- Customer Success Specialist at Forrester
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saksham Mittal
Hello! I\'m a seasoned professional with expertise in stakeholder management, cross-functional collaboration, project management, and team leadership. I excel in bringing diverse teams together to drive projects forward and achieve exceptional results.Throughout my career, I\'ve:• Mastered Stakeholder Management: I\'ve cultivated strong relationships with stakeholders at all levels, ensuring alignment and driving project success.• Facilitated Cross-Functional Collaboration: I thrive in environments where I can leverage the strengths of diverse teams, bridging departmental divides to achieve common goals.• Excelled in Project Management: From inception to completion, I\'ve led projects with precision, ensuring they\'re delivered on time, within scope, and to the highest standards.• Empowered Teams: Through effective leadership and mentorship, I\'ve empowered teams to excel, fostering a culture of collaboration and accountability.Accomplishments:• Implemented Effective Solutions: Suggested a tool to the photo team, increasing effectiveness by around 20%.• Driving Product Innovation: Initiated a price tracker in various cities using the REI report, enhancing product functionality and market insights.• Consistent Recognition: Achieved the Best Performance award nine times in three years and won the March Mania Contest in 2022 for maximum productivity.Highlights:• Exceptional Performance Metrics: Maintained constant target achievement at an average of around 105-110% and achieved 100% target skewness every month.• Talent Development: Mentored 12 team members, maintaining an impressive 99% accuracy rate throughout projects.With a proven track record of navigating complex projects and driving organizational excellence, I\'m ready to take on new challenges and deliver impactful results. Let\'s connect and explore opportunities for collaboration and growth!
Experience
Customer Success Specialist
Aug 2025 — Present · Delhi, IN
As a Customer Success Specialist at Forrester, I ensure seamless delivery of research and advisory services to our clients by managing case routing, fulfilling research requests, and facilitating analyst engagements. I collaborate closely with account teams and analysts to align client needs with the most relevant insights, ensuring high-impact outcomes and exceptional service.My role involves navigating multiple internal systems to deliver organized, focused, and timely information to clients and stakeholders. I’m passionate about driving client satisfaction, meeting SLAs, and continuously improving service efficiency. With a strong foundation in CRM tools like Salesforce, I track and manage client interactions with precision and care.I thrive in fast-paced environments, am a proactive problem-solver, and bring a high level of attention to detail in everything I do. My goal is to empower clients with the right research and guidance to solve their business challenges effectively.
Education
Central Board of Secondary Education
High School, Business/Commerce, General
2001 — 2015
Chaudhary Charan Singh University
Bachelor’s Degree, Business Administration and Management, General
2016 — 2019
Graphic Era Deemed to be University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2019 — 2021
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