Sahil Jindal

About Sahil Jindal

Experienced Team Manager with a track record of over 5 years leading teams across various operational units and programs. Proficient in both people and operations management, I\'ve demonstrated excellence in on-field roles managing FTCs ranging from 30 to 35 members. I have earned an MBA with focus on Operations Management (Savitribai Phule University Pune, 2019) and a Bachelor\'s degree in Computer Science from Maharshi Dayanand University (2016).

Experience

1. Manager 1

   Amazon

   Aug 2022 — Present · Bengaluru, IN

   As a dedicated Leader in the Selling Partner Support domain, I steer a team of 25-30 associates towards achieving higher performance levels, streamlining processes, and delivering an outstanding Seller experience. My main KPI\'s include-Performance Enhancement: Guiding the team through effective 1:1 interactions, coaching, and mentoring to foster continuous growth. Setting, monitoring, and achieving performance goals while addressing any challenges that may impact the outcome-Serving as point of contact for escalated contact resolution of a supervisory nature or complex problems-Implementing performance goals, monitoring and evaluating against pre-set goals. Implementing action plans to resolve performance barriers as needed-Conducting performance appraisals, delivering training, and offering guidance in order to enable team growth and retaining talent through dedicated mentorship-Streamlining operational efficiency through in-depth analysis, data interpretation, and effective utilization of internal resources-Analyzing key metrics to identify trends and root causes of issues-Selecting and utilizing appropriate metrics to measure success-Collaborating with different teams and stakeholders to prioritize and deliver data /reports-Managing Service Level Agreements (SLAs) with a focus on quality and seller experience. Conducting capacity and resourcing analysis, and offering staffing recommendations to optimize efficiency and productivity-POC to ensure RNR Awards are distributed to the Winners within timeline from every RNR event-Accomplished impactful CSR initiatives, generating INR through diverse programs to uplift and empower the local community

Education

• Dronacharya College of Engineering

  Bachelor of Technology (B.Tech.), Computer Science

  2012 — 2016

• Central Board of Secondary Education

  XII, Science

• Sinhgad Institute Of Management

  Master of Business Administration - MBA

  2017 — 2019