Ryan M Davis
Salesforce Product Owner - Public Sector Solutions and Implementation Specialist
- Role
- Salesforce Platform Manager at The Muscogee Creek Nation
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Ryan M Davis
As Salesforce Development Manager at Muscogee Creek Nation, I lead multiple cross-functional teams across development and user support to deliver scalable, integrated solutions on the Salesforce platform. I specialize in designing end-to-end systems—spanning stakeholder engagement, data modeling, automation, UI/UX design, user documentation, and Experience Site architecture—that support both internal operations and public-facing programs. Our work has meaningfully streamlined application processes, improved service delivery, and reduced operational overhead. I’m passionate about building thoughtful, flexible solutions tailored to each program’s needs, and about being a strategic partner in driving organizational success. Feel free to connect if you\'d like to learn more or discuss your own Salesforce experiences!
Experience
Salesforce Platform Manager
Jul 2024 — Present · Tulsa, OK, US
Directed 30+ enterprise IT projects, overseeing full lifecycle (initiation, planning, execution, monitoring, closeout) with governance over scope, schedule, cost, and risk to ensure on-time, on-budget delivery.Built and deployed custom AI tools that streamlined requirement gathering, task prioritization, and risk forecasting and development of risk mitigation strategies - improving efficiency in project execution and decision-making.Designed AI-powered training programs tailored to individual learning styles, directly addressing user concerns regarding process changes, resulting in driving higher end-user adoption and smoother change management across departments.Led development and launch of a fully updated Camphouse Experience Site, enhancing accessibility and functionality for users while ensuring scalable, sustainable architecture.Directed creation of a Business Rules Engine (BRE) and Discovery Framework tool, automating program matching for constituents; the solution now averages 2,500+ weekly impressions, significantly improving service discovery and user engagement.Partnered with stakeholders to define requirements, map business processes, and negotiate scope changes, ensuring that solutions aligned with technical performance and organizational priorities.Achieved measurable impact, including a 91% reduction in service delivery times and 15–20% annual adoption rate increases, through process optimization and system modernization.Led cross-functional teams of developers, analysts, and support staff (on-site and remote), providing governance, communication, and accountability across multiple concurrent projects.
Education
Oklahoma State University
Bachelor's degree, Marketing
2000 — 2002
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