Rupesh Kumar
Application Support Engineer @Fluentgrid Limited
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WORK HISTORY
Application Support Engineer @Fluentgrid Limited
I provide comprehensive support for the effective functioning of key applications within the energy distribution sector (Jharkhand Bijli Vitran Nigam Limited). My responsibilities include resolving technical and operational issues reported through the Ticketing Tool and collaborating with the BA team to deliver optimal solutions. I also manage end-user support and provide on-field assistance to ensure a smooth system performance. Additionally, I conduct training sessions for utility staff, enhancing their proficiency with systems like CIS, CRM, MIS, and Billing APK.
EDUCATION
Central Board of Secondary Education
Matriculation
Dr. B.C. Roy Engineering College
Bachelor of Technology - BTech, Mechanical Engineering
Bihar School Examination Board
Higher Secondary, Science
ABOUT RUPESH KUMAR
Application Support Engineer with hands-on experience in IT operations and enterprise…
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