Roopesh Gowda
Senior Partner Care Manager @ ConnectWise | Driving Partner Escalations and Satisfaction
- Role
- Senior Partner Care Manager at ConnectWise
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Roopesh Gowda
With over 7 years of experience at ConnectWise, I specialize in driving partner satisfaction, resolving escalations efficiently, and ensuring service level objectives are consistently met. As a Senior Partner Care Manager, I advocate for partners by addressing challenges, preparing performance reports, and facilitating effective resolutions to enhance long-term success. My focus lies in fostering collaboration and representing partner interests within the organization. Leveraging expertise in customer satisfaction and service delivery, I aim to create impactful solutions that align with business goals and improve overall partner experiences. My approach is rooted in a commitment to excellence and a customer-centric mindset.
Experience
Senior Partner Care Manager
Jul 2022 — Present · IN
Drive partner escalations ensuring fast, effective resolutions for high satisfaction- Dispatch tickets, monitor Service Level Objectives (SLO) for PCM\'s- Advocate for partners, address challenges, prepare weekly performance reports.
Education
University of Mumbai
Bachelor of Commerce - BCom
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