Rajeev Kumar Singh
- Role
- Senior Training & Quality Analyst at Skill-Lync
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Rajeev Kumar Singh
With 10+ years of experience, including 4 years in desktop support and 6+ years in…
Experience
Senior Training & Quality Analyst
Aug 2022 — Present · Pune, IN
Audit-Calls, Chats, Emails and Recorded Demo session for level 2 teams\\\\n Total 27 Demo engineers are mapped under me\\\\n I take care of training, audit, quality update, meetings, feedback, compliance, doubts, Certification,\\\\nOJT, why why analysis, DIP check, short call audit, non conversion audit etc.\\\\n Weekly session for both the locations\\\\n Minimum 2 feedback in a week for each mapped engineer.\\\\n Monthly detailed analysis report preparation\\\\n Fatal report for the last 30 days.\\\\n Reporting flags to the concern\\\\n Weekly performance report sharing on email for both the teams\\\\n Handling OJT, taking care of certification and mock sessions\\\\n Coaching sessions for non-performer (Focus group)\\\\n Daily Meetings with new employee\\\\n Monthly DIP check, why - why analysis every month\\\\n Biweekly Meetings with domain managers to understand the issues where quality can contribute to\\\\nemployee success and target achievement.\\\\n Fatal feedback shared daily via email.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
William Carey University, Shillong
Bachelor of Commerce - BCom, Business/Commerce, General, 6.9 CGPA
2019 — 2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.