Rahul Soman

About Rahul Soman

I help organizations turn complex enterprise technology into measurable business outcomes.With 10+ years of experience across ERP, SaaS, and HRMS, I’ve worked at the intersection of pre-sales solutioning, customer success, and implementation delivery, guiding enterprise and mid-market customers from discovery to go-live—and long-term adoption.My career spans global and high-growth organizations including Oracle (NetSuite), Darwinbox, PeopleStrong, and HT Media, where I’ve partnered closely with C-level executives, CHROs, CTOs, and cross-functional teams to align technology with real business goals.What I do best:Lead end-to-end SaaS & ERP implementations across HR, Payroll, Benefits, Finance, and OperationsAct as a trusted advisor during high-stakes pre-sales, implementation readiness, and early delivery phasesTranslate complex business requirements into clear solution designs, SOWs, and delivery roadmapsDrive product adoption, retention, and expansion through structured success plans and stakeholder alignmentBridge the gap between Sales, Product, Engineering, and Customers to ensure seamless handoffs and executionAt Oracle NetSuite, I supported strategic accounts contributing to $2M+ in annual revenue, led AI-driven demos, influenced pricing and negotiation strategies, and ensured smooth transitions from sales to delivery. Across previous roles, I’ve managed multiple concurrent implementations, improved customer alignment, increased adoption, and consistently delivered successful go-lives.What sets me apart is not just experience—but how I operate: Customer-first mindset Strong business + technical fluency Calm execution in complex, high-pressure environments Ability to quickly master new systems and communicate value clearlyI thrive in roles where Customer Success, Pre-Sales, and Implementation Execution converge, and where impact is measured by customer outcomes—not just activity.My goal is simple:Help customers succeed.Help teams scale.Help companies grow—sustainably.

Experience

1. Customer Success Manager - North America

   Pathfactory

   Feb 2026 — Present · Tamil Nadu, IN

   Helping B2B marketing teams maximize the value of their content and buyer journeys through data-driven engagement strategies.• Partner with enterprise customers to drive adoption, engagement, retention, and expansion of the PathFactory platform. • Guide customers in building content journeys, personalized experiences, and data-driven campaigns to improve marketing performance.• Act as a strategic advisor to marketing and revenue teams, aligning PathFactory capabilities with their ABM, demand generation, and content marketing goals. • Deliver product demos, onboarding sessions, and best-practice consultations to ensure successful ROI.• Collaborate with sales, product, and support teams to enhance customer outcomes and long-term relationships.• Support customers in leveraging content intelligence insights to optimize buyer engagement.

Education

• GITAM Deemed University

  Master of Business Administration (M.B.A.) INTERNATIONAL BUSINESS, MARKETING & H.R

  2013 — 2015

• Gayatri Vidya Parishad college for degree and pg courses

  Bachelor of Business Management (BBM), Marketing | Human resource | Performance Mangement

  2010 — 2013

• Tiny tots public school

  High school 10th, SSC

  1999 — 2005

Skills

• Search Engine Optimization (SEO)
• Leadership
• Marketing Communications
• Market Research
• Strategic Planning
• Search Engine Marketing (Sem)
• Customer Relationship Management (Crm)
• Business Development
• Brand Management
• Digital Marketing
• Start-Ups
• Strategy
• Creative Direction
• Marketing Strategy
• Online Advertisement
• Account Management
• Digital Media
• Microsoft Office
• Sales
• Creative Stratergy
• Management
• Microsoft Word
• Team Leadership
• Online Marketing
• Busi
• Lead Generation
• Customer Acquisition
• Business Planning
• Event Management
• Digital Strategy
• Advertising
• Social Media
• Teamwork
• Team Management
• Marketing Communication
• Analytics
• Public Relations
• Business Strategy
• Event Planning
• Integrated Marketing