Priya Sharma

About Priya Sharma

Retail professional with 9+ years of experience in sales, customer engagement, and team…

Experience

1. Store Manager

   Starbucks

   Sep 2023 — Present · IN

   Team Leadership & People Management • Recruit, hire, train, and develop baristas and shift supervisors. • Provide coaching, feedback, and performance reviews to team members. • Create a positive work environment that fosters teamwork, respect, and high morale. • Schedule staff efficiently to meet operational and labor cost goals.2. Operational Excellence • Ensure daily store operations run smoothly and efficiently. • Monitor and maintain store cleanliness, safety, and compliance with Starbucks standards. • Manage inventory, product ordering, and stock rotation to minimize waste. • Oversee store opening and closing procedures.3. Customer Experience • Deliver excellent customer service and uphold the Starbucks Experience. • Handle customer feedback and resolve complaints professionally. • Train partners on service standards, beverage quality, and hospitality.4. Sales & Financial Management • Drive store sales and meet revenue targets. • Analyze financial reports (P&L, labor, COGS) and implement strategies to improve performance. • Manage cash handling, banking, and ensure compliance with financial procedures. • Execute local store marketing and seasonal promotions.5. Compliance & Standards • Ensure health, safety, and food hygiene regulations are followed. • Maintain company policies and operational procedures. • Conduct regular audits (safety, cleanliness, product quality, etc.).6. Brand Representation • Uphold Starbucks’ mission, values, and culture. • Represent the brand in the community and build strong local relationships. • Inspire partners to deliver consistent brand experiences.

Education

• Guru Nanak Dev University

  Bsc

  2014 — 2017