Mike C.
Duty Manager @The Alchemist
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WORK HISTORY
Duty Manager @The Alchemist
Responsible for overseeing daily operations, team performance, and service delivery within a fast-paced, customer-focused environment. Ensure shifts run efficiently while maintaining high standards, strong organisation, and a consistent customer experience.Key responsibilities and contributions:• Lead and motivate team members during shifts, maintaining performance standards and a strong focus on service quality• Take ownership of shift operations, ensuring smooth delivery and effective coordination across teams• Make real-time decisions to manage priorities, resolve issues, and maintain operational control during busy periods• Handle customer issues and objections professionally, ensuring positive and consistent outcomes• Produce daily shift reports, including sales and labour data, supporting visibility of performance and operational activity• Carry out day-to-day administrative tasks, maintaining accurate records and organised systems• Use internal systems to manage bookings, track activity, and support efficient service delivery• Support team development through coaching, feedback, and on-the-job guidance• Maintain accountability for health, safety, and compliance standards
EDUCATION
St Charles Catholic Sixth Form College
A-Level, Information Technology (Applied IT)
St Charles Catholic Sixth Form College
AQA Level 3 Certificate, Applied Mathematics
University of Greenwich
Digital Marketing and Advertising, BA Hons, Advertising and Applied Communications
St Charles Catholic Sixth Form College
A-Level, Applied Business
QA Ltd
Advanced Apprenticeship (Level 3), IT Application Specialist
ABOUT MIKE C.
I have around six years of experience in client facing roles alongside four years of hands on work across marketing and creative projects, including digital content and campaign support. Working closely with people has given me a strong understanding of communication, audience behaviour, and how brands build genuine relationships with customers. At the same time, I’m interested in how data, systems, and structured thinking can strengthen marketing and help organisations communicate more effectively.My interests sit around data driven marketing, digital advertising, and the growing role of AI in marketing and analytics. I’m also personally interested in economics and financial markets, particularly where economic thinking overlaps with marketing, consumer behaviour, and business strategy.I hold a First Class degree in Marketing Management alongside additional certifications in business, marketing, mathematics, and data driven marketing. I’m interested in continuing to grow within the marketing field and open to opportunities across industries that align with these interests.
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